Customer Service

Shipping & Delivery


The goods you order will be delivered to the address you give when you place your order. 

Please confirm that you enter your correct and full address when placing your order. You must check the Delivery Address on any acknowledgement or acceptance we provide and notify us without delay of errors or omissions. We reserve the right to charge you for any extra costs arising from changes you make to the Delivery Address after you submit an order.

All items destined for your delivery address will be shipped by a responsible courier with some form of delivery confirmation or tracking code where possible. However, it is not possible to identify which carrier we will use for your order in advance.

If delivery cannot be made to your address for reasons beyond our control Orange Tree Toys Ltd will inform you as soon as possible.

If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, we will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your payment method for the goods. You are required to return the goods to Orange Tree Toys Ltd at your cost. 

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Orange Tree Toys Ltd will inform you of any delay as soon as possible (and no later than 30 days after acceptance of your order) and will give you the option of cancelling your order at this point.

Upon receipt of your order you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make later.

Free Next day delivery on orders over £30.00.  All orders under £30 will be charged at £5.95. Monday to Friday delivery only.

Privacy & Security

We will take all reasonable precautions to keep the details of your order and payment secure.

Any personal information, which you supply to us, will be kept secure and processed in accordance with applicable privacy law. A copy of our detailed privacy statement is included on our website. Orange Tree Toys Ltd will use your data to fulfil your order and provide customer care. If you tick the box on the order form we might also use your details to contact you about our products via our newsletter.

Our website may use "cookies" to provide the best possible online experience as you browse our site. Please refer to our cookie statement on our main site for further

Payment, Pricing & Promotions


Payment for the goods and delivery charges can be made by any method shown on the website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle Orange Tree Toys Ltd to terminate the contract immediately.

There will be no delivery until cleared funds are received.

Payments shall be made by you without any deduction whatsoever.

Governing Law and Jurisdiction

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

By clicking on the order confirmation button in checkout you will be agreeing to these terms. If you refuse to accept these Terms, you will not be able to order any Products from our site. 

You should print a copy of these Terms or save them to your computer for future reference. 

Orange Tree Toys Ltd

Unit 10, Orchard Trading Estate



GL54 5EB

VAT :  753232547